East Texas frozen lines lead to water shut-offs and boil water notices

Ruben Hill
February 19, 2021

The city crews are working to restore system pressure east of Onion Creek at this time. Therefore, as a precaution, the Department of Water & Sewerage is issuing a VOLUNTARY BOIL ADVISORY effective when service is restored, until sample (s) collected and analyzed indicate the absence of coliform bacteria.

We worked with Austin Energy to quickly assess our system and restore power and are in the process of bringing Ullrich Water Treatment Plant back online. So even when the water pressure improves, residents will still need to boil their water until the notice is lifted. The citywide boil water notice continues, and all customers are asked to boil water for drinking and cooking.

The city's water distribution system dropped below 20psi after repetitive, prolonged power outages at various production sites and an extended loss of one of the main water supplies.

Tyler Water Utilities issues boil water notice for City of Tyler: As a result of the rolling blackouts at the Lake Palestine Raw Water Pump Station, the Lake Palestine Water Treatment Plant is now offline.

Though there is no evidence of any contamination within the system, the city recommends that all water customers boil their water prior to consumption.

Please share this information with all the other people who drink this water, especially those who may not have received this notice directly (for example, people in apartments, nursing homes, schools, and businesses).

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