Streaming service reportedly suffering widespread outages in the U.S — Netflix down

Lawrence Kim
March 26, 2020

Update: Netflix is back online in the United States after a service outage prevented some customers from accessing the streaming service. According to Down Detector, users began reporting issues around 12PM Eastern Standard Time on Wednesday, and many people are still unable to connect to the streaming service on different platforms, including mobile, PCs and smart TVs. The reports of problems with Netflix on DownDetector had largely subsided by 1:30 p.m. ET.

Variety reports that DownDetector, a third-party monitoring service, has seen a spike in Netflix users reporting problems.

People reporting issues are mostly from U.S. regions, including the Northeast and Southern California, both of which include areas in lockdowns due to the coronavirus.

Netflix's customer support responded to one user experiencing this problem by writing: "Thank you for letting us know". In a tweet responding to a customer reporting an error message, Netflix's customer-support team said, "We are now looking into this situation and working towards a fix".

Netflix and other streaming services have been reducing the quality of their video streams in Europe and elsewhere, hoping to ensure networks can handle increased usage during the coronavirus outbreak. AT&T reported record high levels of traffic to Netflix, for instance, from March 21 through March 22.

Other reports by Click Lancashire

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