Sonos Backpedals, Says 'All Products Will Work Past May'

Joanna Estrada
January 24, 2020

"We heard you. We did not get this right from the start", Spence says in the letter that seeks to make amends for Sonos preemptively ending support for older Sonos devices like the original Play:5, and claims that those products will now receive bug fixes and security patches "for as long as possible".

Will the Sonos devices stop working?

'We are not bricking them, we are not forcing them into obsolescence, and we are not taking anything away'. He also thanked customers for all the feedback, and said: "Many of you have invested heavily in your Sonos systems, and we intend to honor that investment for as long as possible".

The letter added that while the legacy Sonos products will not get new software features, the company would continue to update them with bug fixes and security patches for "as long as possible", as well as provide "an alternative solution" if customers find that something "core to the experience" can not be addressed. Essentially, having a legacy component in your Sonos system meant that all those devices would be stuck with that legacy experience.

His email follows an avalanche of criticism around the world following the Company's decision to nobble speakers purchased between 2006 and 2011.

But customers were displeased at this reason.

What seemed to cause the most anger, however, was both the misconception that Sonos would be bricking old hardware - perhaps a confusion with the TradeUp program and its recycle mode - and the fact that old couldn't coexist with new on the same network.

Mr Beebe, who has several other speakers of mixed ages, said he had been thinking about adding a speaker to his bathroom - but would now "reconsider" following Sonos' announcement.

'I am pretty annoyed, people keep audio equipment for years and years, typically'.

'But with this and the whole "recycling" issue a few weeks back, the trust is gone and I'll definitely be looking elsewhere'.

Sonos said that customers will be able to continue using their "legacy" products after they stop receiving software updates, but warned that 'some functionality will be impacted over time'.

Speakers like the Sonos One, Beam, Move, etc. aren't being affected at all by this policy change.

To be clear, Sonos isn't changing course on its plan here.

The Connect and Connect:Amp devices that are manufactured after 2015 are exempted from the legacy list, so they will continue receiving software updates. " Those who wish to continue using newer features can trade-up their existing products with newer Sonos models with a 30% discount".

That last part will understandably upset some owners.

If you do decide to keep an older Sonos device, and want to keep it in the same group as newer Sonos speakers, you'll have to take steps to quarantine it.

Other reports by Click Lancashire

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