US Bank employee fired for giving $20 to struggling customer

Marco Green
January 19, 2020

An Oregon woman claims she was sacked from her bank job after helping a struggling customer get home to his family on Christmas Eve by giving him $20 of her own money.

Emily James, a senior banker at a US Bank call center in Portland, received a call on December 23 from customer Marc Eugenio, who was having difficulty in his payment as his $1,000 paycheck from a new job was on hold.

Eugenio told James that he would be unable to buy his kids presents, or be able to afford living expenses for several days, KOIN6 reported.

The Customer Marc Eugenio, had more than 1000 dollars stuck with the bank and was told by James to visit the local branch the next day.

'I wish I had just $20 bucks to get home, ' " Eugenio recalled.

James - who handled calls from customers across the country and said she rarely spoke to anyone local - chose to personally deliver $20 to Eugenio, who was only about 14 miles away, according to the report.

"I handed him $20 in cash, said "Merry Christmas" and went right back to work", James said.

But days later, on December 31, she was informed by a service manager that her job had been terminated because of her "unauthorized interaction with a customer".

"She said, 'We're sorry, we can not keep your employment, '" James told the paper. She received a call from a client that goes by Mark Eugenio, who said that due to a delay in transferring his salary, he would be left without money for the holidays.

When reached for this story, a spokeswoman with U.S. Bank said the company does not comment on employee matters. No one there was able to assist him with the process because of Christmas Eve. Now, she's out of a job and no longer has medical insurance - and said some of her medications cost $1,900 out-of-pocket.

"At U.S. Monetary institution, now we beget policies and procedures in role to give protection to our possibilities and workers", the assertion study. "During this review it was determined Ms. James did not use the available solutions to remedy the customer's situation and instead put herself and the bank at risk with her actions". "Ms. James was sacked after an internal investigation into her interactions with a client".

At this time, James said she's not sure she even requires her job back. But doing so would cost her her job, KOIN 6 News reports.

Other reports by Click Lancashire

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