If your internet has been very slow, here’s why

Joanna Estrada
January 19, 2020

Reports have emerged that internet users across more than a dozen countries in sub-Saharan Africa have suffered/are suffering poor internet service because two undersea cables connected to the continent's western coast were destroyed this week.

It explained that the cut on the West Africa Cable System (WACS) had also affected other operators and customers in West Africa but assured that it was working to resolve the situation.

The undersea cables which carry telecommunication signals across stretches of ocean and sea transfer about 99% of worldwide data transmitted on the continent.

The South Atlantic 3/West Africa (SAT-3/Wasc) submarine cable, which links Portugal and Spain to South Africa, with connections to several West African countries along the way, has been hit by a breakdown near Libreville, Gabon.

In some countries, consumers and businesses can't send emails or make cross-border phone calls.

Meantime, Telecom Namibia is engaging partners to acquire altanative capacity from (other cable internet providers) on the East coast of Africa.

"Openserve appreciates the patience of all affected clients and their customers as undersea cable infrastructure repairs are complex and can be time consuming".

If the internet issues persist, MTN may lose some of its subscribers to competitors like Airtel or even 9mobile who recorded high import rates.

MTN Group Ltd., which is Africa's biggest telecommunications provider, apologized to customers in Nigeria and Ivory Coast for slow Internet speeds and difficulties in accessing data services. Please bear with us. "MTN has already begun to restore traffic through other channels and will continue to find alternative routes of connectivity until the situation is resolved".

Other reports by Click Lancashire

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