Global IT outage delays flights from Auckland Airport

Marco Green
December 10, 2019

Airlines have had to revert to manual check-in for worldwide departures for most of Tuesday due to the outage.

Passengers have been left stranded after dozens of cancelled flights.

Passengers at airports in Australia and New Zealand were reported by Newshub as being unable to board or experiencing long check-in delays.

"Our technicians are working to resolve the issue as soon as possible". We appreciate delays are frustrating and apologise to customers for the impact to their journey, ' Jetstar said in a statement.

Passengers could still manually check-in but should contact their airlines for the latest information, the spokesperson said. "Four hours is not short", another added.

Passengers have taken to social media to vent their frustration at the airline as delays continue.

And in Sydney, passengers heading to Sydney Airport have been warned to expect significant delays, with reports the worldwide passenger check-ins are now down.

Just after 11am, Jetstar said some systems were "coming back up online".

A Melbourne Airport spokeswoman told the Herald there had been a worldwide customs system outage.

On Friday, passengers can expect more delays as Jetstar's baggage handlers and ground crew will walk off the job across Australia with their union saying workers are taking a stand against "poverty wages" and underemployment.

"These workers don't take this step lightly", he said.

On Friday, more than 250 Jetstar staff will walk off the job during busy periods as the first wave of strike action hits the airline. In Sydney, staff will walk off the job between 5.30am to 7.30am and 5.30pm to 7.30pm, while in Brisbane and Adelaide there will be a strike from 6am to 8am and 6pm to 8pm.

An Air New Zealand spokeswoman said due to the "global outage of an IT system used by border authorities" the airline had reverted to manual check-in for worldwide departures.

Other reports by Click Lancashire

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