Student With ID From Puerto Rico Denied Cold Medication From CVS

Henrietta Strickland
November 8, 2019

Guzmán Payano, who's a junior at Purdue, said he left the store without buying the medicine and called his mom in Puerto Rico to explain what happened. "I just don't want anyone else to go through this". "I scanned all my items, then I scanned my Mucinex bottle".

In a Facebook post, Arlene Payano Burgos wrote that her son, José A. Guzmán-Payano, now a junior at Purdue University, was prevented from buying Mucinex last month after the employees saw his ID, asked for a visa and "started confronting him about his immigration status". Was it the Puerto Rican flag on the license?

He handed it to the clerk.

Payano said his ID has been questioned before, even when traveling at airports in the U.S.

"A Puerto Rican license is a US -issued license", he said. But I can't use my ID from Puerto Rico?

Jose Guzman Payano said a clerk and shift supervisor refused to accept his license, saying that it was not an ID card issued by the United States, Canada, or Mexico.

"When she asked me for the visa, I was in shock", he said. He filed a complaint with CVS, but the company took more than a week to respond.

"We are committed to ensuring that every customer receives courteous, outstanding service in our stores, and we apologize to the customer for his recent experience", Thibault said. "We are fully investigating this matter to learn more about what occurred and we are seeking to speak with the customer directly", the statement read.

"We absolutely recognize Puerto Rican driver's licenses to be a valid form of USA identification", the statement said.

"Needless to say my son, or any other consumer, is not obligated to disclose his immigration status to any CVS employee!"

Mr. Guzmán-Payano allegedly attempted to explain to the employees and a manager that Puerto Ricans were US citizens, but was denied.

Other reports by Click Lancashire

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