Holidaymakers assured they won't be stranded overseas as Thomas Cook faces collapse

Marco Green
September 23, 2019

The UK Civil Aviation Authority has set up a dedicated helpline in an effort to mitigate travel chaos and panic among the customers of Thomas Cook travel giant, whose bankruptcy affected an estimated 600,000 people.

"It is a very hard situation and obviously our thoughts are very much with the customers of Thomas Cook, the holiday makers who may now face difficulties getting home we will do our level best to get them home", he said.

-The airlift is nearly twice the size of the repatriation effort required when Monarch went bust in October 2017.

These repatriation flights will only be operating for the next two weeks (untilOctober 6 2019). A figure has not been given but bringing back Thomas Cook passengers will likely cost more than this.

As well as the grounding of its planes, Thomas Cook has been forced to shut travel agencies, leaving the group's 22,000 global employees - 9,000 of whom are in Britain - out of a job.

"Fosun is disappointed that Thomas Cook Group has not been able to find a viable solution for its proposed recapitalisation with other affiliates, core lending banks, senior noteholders and additional involved parties", the Chinese group said in a statement to AFP on Monday.

The future of one of the world's oldest travel companies is teetering on the edge of collapse tonight.

However other elements of the package, such as accommodation and transfers will be affected.

- What protection does it offer?

Thomas Cook Gatwick Airport
Thomas Cook customers are facing uncertainty over how they will get home

If a business collapses while you are on holiday, the scheme will make sure you can finish your holiday and return home.

It is feared the collapse will leave up to 150,000 United Kingdom holidaymakers stranded. Holidaymakers can usually apply to their credit or debit card provider to be reimbursed. Not all travel insurance policies provide coverage when a firm collapses.

We spoke to a mother, who's on holiday in Spain with her two children, who is anxious about how they're going to get home. Thomas Cook sells 360 hospitality packages for each of our home games at Anfield.

Thomas Cook has around 600 stores on United Kingdom high streets which are expected to close.

Thomas Cook grew into a huge operation, becoming both a tour operator and an airline, but fell into massive debt despite recent annual turnover of 10 billion from transporting about 20 million customers worldwide.

-All of the travel company's flights have been cancelled.

- How can holidaymakers find out more about the situation?

A website has been set up at and the helpline number for people in the United Kingdom is 0300 303 2800.

Other reports by Click Lancashire

Discuss This Article