Tips for Passing ITIL V3 Foundation Certification Exam

James Marshall
May 7, 2018

Passing the ITIL V3 Foundation examination requires that you devote enough time to study and practice well ahead of your exam scheduled date. Whether you are taking the self-study route or you want to take the ITIL training class, the crucial thing is to be well prepared for your test. Below are detailed tips on how to go about your exam prep so that you can clear your examination and earn your certification at a single sitting.

What Do You Need to Do to Pass the ITIL V3 Foundation Certification Exam?

·         Take Time to Practice

As the saying goes, practice makes perfect. The more you practice, the better you are well equipped to sit for the exam. To start your practice, choose one of the official sample papers provided by APMG and go through them in detail. Also, go through the answer rationales to understand the reasons why a particular answer is correct. In case you are taking a training class through a training provider, you can be assured that you will be given access to at least one of the sample exam. For the individuals who are taking the self-study route, the sample exam can be downloaded from the official website of AMPMG. It is important to note that each of the official sample tests offered by APMG also comes with a list of the answer rationales and an answer key. Having the answer rationale is very important because it offers crucial details, such as:

o   Why an answer is correct.

o   The specific section of the syllabus where a certain question is picked from.

o   The location of the Core ITIL publication to find a specific answer.

It is important that you do an extensive study on the sample questions, as well as the answer rationale to be able to understand how you can approach the exam questions.

·         Be Meticulous in Your Reading

Reading for an exam is different from reading for pleasure. You need to settle down and focus on the resource materials you are studying so that you can pick specific information from the material. If you browse through your study materials, there is the tendency to overlook important details that will be crucial in your examination. You cannot avoid to get distracted during your study time. You need to read and understand the wording of the questions and their meanings. Some questions are positive and some are negative. If you miss the negative connotation in a question, you have missed the answer altogether. It is therefore important that you focus and read in between the lines of every question you overview and understand the answers that have been proffered to them.

·         Focus on ITIL and Not Your Company

There is the tendency to want to use your experience in your organization to answer the ITIL exam questions. If you choose this approach, it can be detrimental to your success. Do not give answers to questions based on the operations of your organization; rather give answers based on the ITIL requirements. The certification examination is designed to test your knowledge about the standard practice on the ITIL processes, tools, functions, general concepts, and roles based on the five different ITIL books. You should not confuse your organizational functions and operations with the standard of the ITIL books.

·         Understand and Memorize the Keywords

There are specific ITIL concepts that have keywords associated with them. It is important that you learn these as they can help give you the clue you need during the exam. The keywords, such as Service Strategy, Service Level Management Process, Governance, Configuration Management System, Service Asset & Configuration Management, and Configuration Management Database, have their connotations. You should learn all these and what they mean in relation to different exam questions that you come across in the sample questions.

·         Offer Value

ITIL is all about offering value. If any service is not delivering value, then there is no point in investing money and time on it. The important things you must bear in mind as you prepare for your test are:

Ø  Processes must always deliver value to a stakeholder or a customer.

Ø  Services must always deliver value to a stakeholder or a customer. If any service is not offering the value required, it is time to let go of the service.

Ø  Take an advantage of mock exams.

Taking advantages of the mock exams is the way to get the real feel of the actual examination. If you are able to treat the mock exams very well, you can be assured that you will do well in the test. The mock exam, also known as the sample paper, will help you discover your weak areas and you will be able to focus on those areas to become better in your understanding of the concept. It is important to mention that there are some other mock exam papers online but you have to be careful in using them. Some of these papers are based on the older version of the ITIL V3 Foundation test and are not the current version. Go through such papers will only be a waste of time. Therefore, it is highly recommended that you stick with the original mock exam sample papers for your preparation. You can also opt to study the ITIL Foundation Exam Guide from PrepAway to help you in your exam preparation. In this guide, you will have access to all the information you need to have a successful examination in a seamless manner.


You don’t have to fret over the ITIL V3 Foundation certification exam. It is not as difficult as you think it to be. With an adequate preparation and study, you will definitely pass it at the first sitting. One major issue that many candidates have while preparing for the exam is over confidence. Many test takers believed that since the exam is not difficult, then minimal study and preparation is required. This is a very wrong assumption because no matter how simple an examination is, a good measure of preparation is required. Study for the exam as if your life depends on it and go ahead to succeed excellently in the actual test.

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