Delta apologizes after woman says she was tied to wheelchair during flight

Marco Green
April 26, 2018

A Delta Air Lines passenger named Maria Saliagas was tied to a wheelchair with a blanket after the airline failed to provide the correct wheelchair, her son told the Atlanta news outlet WSB-TV.

Maria Saliagas travels to Europe every year with her husband, and told WFTV that she and her husband have made an annual trip to Europe ever since she was diagnosed with MS five years ago to maintain their tradition of traveling together.

Nathan Saliagas posted a heartbreaking photo on April 2 of his mother after she was tied to a wheelchair by Delta employees. Instead, employees tied her to a regular wheelchair with a used blanket, her son Nathan Saliagas told WSB-TV in Atlanta. After being seated in the wheelchair, Saliagas said she was "slipping", prompting the wheelchair assistant to suggest using blankets as a way to secure her to the chair.

"I want them to show initiative that they're willing to change their disability services", Nathan Saliagas said. "That's when that picture was taken", Saliagas told the TV station.

The Saliagas want Delta to change its guidelines for how it deals with disabled passengers.

In a separate incident in March involving Delta, a passenger said the airline's customer-service representatives didn't properly communicate with him after his dog was placed on multiple incorrect flights. Saliagas agreed and the blankets were then removed from their original packaging, according to the airline.

Delta spokesman Anthony Black says the company regrets "the perception our service has left on these customers".

"We are disappointed that our customers didn't have a satisfying travel experience and will ensure that their return flight exceeds expectations", the representative said.

He also claims a member of staff cursed at her when she started crying.

Other reports by Click Lancashire

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