Cruise passengers revolt after dream voyage swaps Iceland for Belfast

Elias Hubbard
October 10, 2019

Fed-up cruise passengers were recently filmed berating the staff of a Norwegian Cruise Line ship after it was reportedly forced to miss multiple stops during its 14-day excursion to Iceland.

A similar 14-day cruise departing from Southampton with stops in France, Iceland and Scotland on the NCL.com website invited prospective passengers to "discover Iceland's natural treasures" and "explore attractive Paris during the day and beneath the stars".

Instead the ship carried onto Norway but, according to passengers, stopped in a "deserted" town that was shut to tourists.

Yesterday many passengers left the ship after it stopped in Belfast and decided to make their own way back to London.

Furious tourists also complained of blocked toilets and food "going bad" on their two-week "mystical fjords" trip.

"It was absolutely awful, we expected to have a good holiday and we just had the worst trip of our lives", Cody told BBC's Victoria Derbyshire show. "There were several public toilets that stopped flushing. we were lucky no one got sick, really", he said.

They posted several pictures from the vessel showing angry passengers and broken toilets.

Katasha said that the atmosphere on board reached breaking point after yet another cancelled stop.

Another passenger said the crew wouldn't tell them what was going on, saying: "We were promised such an incredible trip to all these fantastic places but it turned into the holiday from hell".

"They had their coats and their bags ready to go and just an outrage of "why?"

"It just infuriated people that they would offer us to go on another trip with them after they had done this to us", he said.

"Eventually we just came to a point after all of the yelling and all of the upset that we just said as soon as this boat docks we're out".

After boarding the ship September 27, McNutt and Jones left early. "None of us want to get on their ships ever again".

"They were serving food and they hadn't set in an open port in five days I believe". We do the very most we can to call to ports whenever it is safe to do so. We were never scheduled to go there.

So by the time the Norwegian Spirit had diverted to several alternative ports - spending extra unplanned days at sea - passengers were on edge. We ended up with 5 ports in Norway.

Around 2,000 travellers were on board the liner after paying around £5,300 per ticket for the trip.

Footage shows hundreds of passengers protesting in the ship's grand atrium amid chants of "shame on you", "we want refunds" and "get us off this ship". Later, the ship announced they would bypass Iceland - a key destination on the "Mystical Fjords" trip - over concerns the ship could encounter remnants of Hurricane Lorenzo on the way back.

The US company has since refused to provide full refunds, instead offering them a 25 per cent voucher off any future trip.

"Unfortunately, Norwegian Spirit's itinerary was impacted by weather conditions", a spokesman for the US-based Norwegian Cruise Line said.

"We always do our best to provide our guests with a truly enjoyable and memorable vacation, but our very first priority is to ensure their safety and the safety of our crew", a spokesperson said in a statement obtained by Fox News.

"We understand that it is disheartening when we are unable to call on ports that our guests have been looking forward to visiting", the statement said. However, we do ask for our guests' patience, cooperation and understanding that severe weather conditions are an act of God and can not be controlled, influenced or remediated by the cruise line.

Other reports by Click Lancashire

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