Payments at retailers, including Woolworths, hit by Telstra outage; ATMs, EFTPOS affected

Marco Green
July 11, 2019

A Telstra outage is affecting EFTPOS machines and ATMs in parts of the country, leaving some payment methods offline.

The crisis is affecting numerous big businesses with millions of customers and Telstra has no timetable for it to be resolved.

A spokesperson for Telstra said it was investigating the issue.

'We're sorry if this impacts you. We'll keep you updated as we know more'.

An ANZ spokesperson has confirmed it is also experiencing outages, suggesting the problem might be "telco-related", while a NAB spokesperson confirmed "sporadic outages" relating to Eftpos but not ATM services in New South Wales and Queensland.

Telstra has also since tweeted a confirmation. Internet and app banking is still operational.

"There are issues with the following services: CBA ATMs, CBA EFTPOS terminals, some in branch services as well as issues logging onto CommSec".

The outage has also wreaked havoc at Caltex service stations and Woolworths stores.

Telstra confirmed the outage on Twitter, and apologised to affected Australians.

Some users are reporting problems making eftpos transactions, but it appears the issue is with the connections to merchant payment terminals.

The supermarket giant says a Telstra network issue means its stores are having to process payments manually. "We're working with the supplier to resolve the issue as quickly as possible, and apologise for the inconvenience", the company wrote on Twitter.

Update: CommBank has issued another tweet that seems to point the finger pretty squarely at Telstra.

'EFT payments over $100 & Agency payments over $200, Bank@Post withdrawals, deposits and balance enquiries are affected, ' it said.

'Commbank withdrawals under $100 and deposits of any kind are unaffected'. She added that the bank's call-centre is experiencing a "higher than normal" call volume and said there is no need for retail or business customers to call the bank.

"The cause of the problem is under urgent investigation. We are working to have full services restored as a matter of priority".

"We can confirm the CommBank app and NetBank are still working".

Canberra marketing agency Baha said its staff were in the awkward position of being unable to pay their bill after a lunch.

Australia Post has also confirmed that Eftpos and other banking services are now disrupted, blaming a "supplier issue". Been here for 30 mins and we can not leave the restaurant!' it tweeted.

Other reports by Click Lancashire

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