Apple partners with Best Buy for expanded fix service

Joanna Estrada
June 20, 2019

Apple has partnered with Best Buy to make it even easier for customers to obtain service and repairs.

Apple's deal with Best Buy expands on a previous partnership which included around 225 stores.

If you didn't know, Apple-certified repairs at an Apple store or an authorized service provider are performed by trained experts who use original Apple parts, so, basically, each fix is backed by Apple.

Have a busted iPhone but live closer to a Best Buy than an Apple Store?

Now you can take your Apple devices to any Best Buy store instead. With almost 1,000 Best Buy stores across the U.S. now providing expert service and repairs for Apple products, customers have even easier and more convenient access to safe and reliable repairs. Apple notes, too, that Best Buy, which already hosts mini-Apple stores within their own stores, has nearly 7,600 Apple-certified technicians on hand to make same-day repairs for iPhone and other Apple products. And if it's an iPhone you're having issues with, you could get it fixed the very same day.

"We endeavor to make it right at the same standard as when the customer bought the product", Brian Naumann, senior director of service operations at Apple, told Reuters in 2017, when Apple made Best Buy the first entity outside of Apple to receive a secret machine for repairing cracked iPhone screens. And it only uses genuine Apple components.

"If a customer ever needs to fix their products, we want them to feel confident those repairs are done safely and correctly", Tara Bunch, Apple's vice president of AppleCare, said in a statement. This is three times as many locations as three years ago, meaning eight out of ten Apple customers will be within 20 minutes of an authorized service provider.

With the addition of all the Best Buy stores in the US, Apple now has more than 1,800 third-party authorized service providers spread across the country, on top of the Apple retail stores that have the qualified staff for repairs.

Other reports by Click Lancashire

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