Kohl’s will soon accept Amazon returns in all stores nationwide

Marco Green
April 26, 2019

The department store announced on Tuesday that it will accept Amazon customers' order returns for free, even without their shipping box at all of its more than 1,150 US stores beginning in July.

Amazon and Kohl's have a shared passion in providing outstanding customer service, and this unique partnership combines Kohl's strong nationwide store footprint and omnichannel capabilities with Amazon's reach and customer loyalty.

Kohl's is seeking to enhance its appeal to customers as traditional retailers struggle to compete with online sellers and shoppers seek more personalized and direct-to-their-door experiences.

Kohl's did not give a specific date when the service would begin or details how it will work.

Kohl's said it will accept eligible Amazon items, without a box or label, and return them for customers for free, regardless of the reason. While Chico's, J.Crew and Nike have opened storefronts on the site, Amazon launched pop-ups with Calvin Klein during the 2017 holiday shopping season and expanded its tire partnership with beleaguered Sears last summer.

Early data from Earnest Research found that sales at Kohl's stores in Chicago - the market that helped kick off the Amazon partnership - outran sales nationwide a year ago. Kohl's handles the packaging and shipping for you.

Beyond Amazon, Kohl's is piloting other partnerships to drive traffic to its stores, taking in-store tenants such as grocery chain Aldi and concrete-jungle-on-a-budget Planet Fitness.

As with all Amazon returns, the return is initiated through Amazon's website, but from July a Kohl's return should appear as an option much more often. It is now operating it in 100 stores in the Los Angeles, Chicago and Milwaukee markets. The expansion adds more than 1,000 Kohl's stores to the return program.

Other reports by Click Lancashire

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