HP year-old laptop battery recall expands to 78,500 units

Marco Green
March 14, 2019

When HP began a product recall on 50,000 of its laptop batteries in January, the lithium-ion batteries in question posed the same problem then as they do now: They have the potential to overheat.

The recall was first announced back in January 2018 with about 50,000 units being recalled for "fire and burn hazards". The UPSC finally posted the news to its site on Tuesday with the explanation, "NOTE: This recall expansion was previously announced independently on January 17, 2019 by the firm due to United States government furlough". The news was slow to reach the public, however, due to the government shutdown, which delayed the Consumer Product Safety Commission's announcement until March.

"The batteries were sold with or as accessories for select laptops and workstations, including some ProBooks models, the HP x360 310 G2, Pavilion x360 11", the HP ENVY 15, Mobile Thin Clients mt21, mt22, and mt31, and select others.

Remedy: Consumers should immediately visit www.HP.com/go/batteryprogram2018 to see if their battery is included in the recall and for instructions on how to enable "Battery Safety Mode" if their battery is included in the recall. The batteries were sold by HP and its authorized dealers.

In the meantime, HP has released an update to the BIOS of affected laptops.

The faulty batteries were shipped in a wide range of products or sold as accessories for those products.

The recall is part of a continuing series of batteries being recalled by HP. Given that most batteries are nonremovable by end users, it amounts to the same thing on your end - you still have to ship your laptop off somewhere. Following this recall expansion, around a quarter of a million laptop batteries have been recalled by HP in a two-and-a-half-year span.

HP expands the footprint of its IT management services to meet the needs of increasingly mobile and remote workforces.

The HP ProBook 445 G6 and HP ProBook 455 G6 are aimed at growing businesses that want business-class features such as enhanced security and increased durability.

Other reports by Click Lancashire

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