Facebook's massive outage was the result of a server configuration change

Joanna Estrada
March 14, 2019

After staying tight-lipped on the cause of the outage for almost 24 hours, Facebook early Thursday afternoon blamed it on a "server configuration change that triggered a cascading series of issues".

"We're very sorry for the inconvenience and appreciate everyone's patience", Facebook said. Facebook said it was working to resolve the issue but didn't announce the fix until Thursday.

Facebook first acknowledged the problems in a tweet Wednesday at 1:49 p.m. ET, then said in a follow-up message that it was able to confirm the outages were not caused by distributed denial-of-service attack, in which networks are overloaded with bogus traffic created to disrupt service. The company did not immediately respond to a request for comment.

According to the website Downdetector, Facebook's outage spanned the globe, with reports of disruptions concentrated on the U.S. East Coast and in the United Kingdom. At 12:41AM ET Thursday morning, Instagram confirmed it was back online via Twitter.

Facebook first publicly addressed the issue Wednesday afternoon, acknowledging in a tweet that "some people are now having trouble accessing the Facebook family of apps".

In addition to Facebook, irate users noted that the outage likewise affected Instagram and WhatsApp.

Facebook shares were trading down 1.7 percent early Thursday afternoon, at $170.50.

Other reports by Click Lancashire

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