After Outage, Some Wells Fargo Customers Can’t See Paychecks, Use Cards

Marco Green
February 10, 2019

The release said Wells Fargo ATM services have been restored and are available for customer use and customers can use their Wells Fargo credit and debit cards for purchases.

Wells Fargo CEO Tim Sloan on Friday apologized to customers as it seeks to fully resolve an issue that disrupted activities on its mobile app, website, credit cards and at ATMs, promising to fully review its systems.

Although the bank said most services were restored, account holders posted on Twitter that cards still weren't working, they were unable to speak with customer service representatives and their direct deposits did not appear in their accounts.

Wells Fargo bank is extending its hours Friday and Saturday after a power shutdown at one of the bank's facilities affected numerous bank's services. Customers spoke up on social media Friday, saying mobile banking either was unavailable or their paychecks had yet to show up. We know this has created difficulty for our customers, and we are sorry to have let you down. "We are experiencing higher than normal volumes so there still may be delays in online banking and contact center response times." .

Whitney Dawe uses the Wells Fargo app every day; he's been banking with them for almost eight years. "Some team members were not able to see the payroll deposits in their online banking accounts for a short period of time".

The issues come a day after the bank reported a significant outage.

The San Francisco-based bank said the issues were caused by an automatic power shutdown at one of its main data-center facilities-which was triggered by a smoke condition from routine building maintenance.

Customers Randy and Dawn Brown also took a big scare since they were in the middle of paying the IRS. The bank has been plagued with scandals over its sales practices, attaching insurance contracts to auto loans that did not need it, and putting homes into foreclosure where it shouldn't have happened.

Other reports by Click Lancashire

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