Thousands of O2 users stuck offline in mobile phone blackout

Joanna Estrada
December 6, 2018

"We are aware our customers are unable to use data this morning", the company said on its official Twitter account.

O2's internet service is down, leaving people with phones on the network unable to get on the internet.

An O2 spokesperson confirmed the problems, saying: "Our technical teams are investigating reports of issues when using data".

"Our technical teams are working on the issue with high priority".

The service status page of the O2 website added that "voice calls are working OK" and apologised for any inconvenience caused.

London Bus electronic timetables, which rely on the O2 network, have also been affected.

It has 25 million direct customers, but also provides services for the Sky, Tesco, Giffgaff and Lycamobile networks. The outage tool - which allows customers to check if their area is affected - was also down. Transport for London said: "The company that updates the data to our network of Countdown Systems is now experiencing difficulties in providing this service".

Other reports by Click Lancashire

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