Fallout 76 Customer Data May Have Been Leaked Inadvertently By Bethesda Support

Joanna Estrada
December 6, 2018

As you might imagine, players will not be able to log into or play Fallout 76 during downtime.

Fallout 76 seems to have become a bad omen over the developer since its launch last month - resulting in scathing reviews and apologies over falsely advertised bags which were sent out with the Power Armor Edition. After submitting support tickets to get a replacement canvas bag, as instructed by Bethesda, users discovered that they weren't just seeing their support ticket, but other people's as well.

When the issue of the bags first arose, Bethesda earned itself fan ire by offering a relatively paltry amount of in-game currency as compensation. Not only does this snafu shake our faith in Bethesda's ability to keep private information private, but anyone who filed a support ticket and then had half a mind for identity theft could easily have copied the information and filed it away for later use. I'm assuming this is a bug in the website, because I don't see for what reason Bethesda would make tickets public. "I can see the problems you are having with the game, yes I'm having them too".

"We're planning to bring Fallout 76 offline for maintenance across all platforms around 6:30 p.m. EST (23:30 UTC) to apply a hotfix that will address a service issue". Not only did this allow them to see active support tickets; they could also see the personal information of the people who had submitted them! Reports have been cropping up saying things like receipt screenshots, names, addresses, and even credit card details are on full display for some hopefully benevolent players. We're talking mailing addresses, email addresses, and credit card numbers. Bethesda takes the privacy of our customers seriously, and we sincerely apologise for this situation'.

The company says it will notify any customers whose messages and photos may have been inadvertently shared.

Other reports by Click Lancashire

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