Video Exposes Unhygienic Cleaning Practices at Five-Star Hotels

Marco Green
November 17, 2018

Since the video was posted to Twitter-like Weibo on Wednesday, it has racked up more than 30 million views.

Wu Dong, the blogger who made and shared the video, identified himself in an introduction as a person who may have stayed at the most hotels in China.

Hidden-camera videos of housekeeping staff behaving badly at Chinese luxury hotels surface fairly often on social media.

The 11-minute video, claims it shows hidden camera footage of cleaning staff wiping cups and sinks down with used towels and other unsanitary behaviours at 14 global hotels in China.

The almost 12-minute video, posted online earlier this week, shows workers cleaning bathrooms.

A statement issued Thursday by China's Ministry of Culture and Tourism said "all levels of cultural and tourism authorities should draw inferences and give high priority to the supervision of tourism service quality". He said he was disheartened to realise it was common for staff to use dirty towels to clean cups.

The Associated Press said several of the hotels - including a Shangri-La, Sheraton and Waldorf Astoria - have apologized since the posting of the video, which showed some cleaners even wiping cups and sinks with towels previously used to clean the toilet seat.

The video's creator - a man who goes by the alias "Huazong" and has more than 320,000 followers on microblogging platform Weibo - claims to have spent over 2,000 nights at around 150 hotels over the past six years.

At the Bulgari Hotel in Shanghai, a worker is shown reusing a plastic-cup cover fished out of a garbage bin.

Hilton and Marriott group properties were among the 14 luxury hotels included in the video. "The reason I exposed the 14 hotels in particular is that they are the most expensive, the most popular or are generally considered bench marks of the industry", he said in a Beijing News video on Thursday.

On Weibo, users lambasted the hotels and the recurrent health and safety problems. And in September of previous year, an independent watchdog group revealed that a number of luxury hotels in Beijing had a habit of not changing bed linens or cleaning toilet seats between guest bookings.

Other reports by Click Lancashire

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