Barclays customers struggle to access online accounts

Marco Green
September 22, 2018

The bank reported that online and telephone operations went down at 10am.

The problems, which started this morning, were affecting the Barclays website and telephone banking, although the bank said its mobile phone app was working as normal.

Barclays Bank users have been locked out if their online, mobile and telephone banking in a major glitch today.

Meanwhile, HSBC is carrying out routine essential maintenance this Sunday which means its mobile banking app and online banking will be unavailable for personal customers for a period in the early hours of Sunday morning.

"We're happy to say that everything is now fixed - thanks for bearing with us".

After the problems appeared the update was reversed, allowing customers to get into their accounts once again.

Customer Paul Murphy told the BBC: "This is just what you need as the weekend approaches and bills to pay". "It has been confirmed as sent but not received". One businessman in Sheffield, Chris Williams, called the downed service, "Incredibly frustrating", and that they "will be left with several unhappy workers to deal with". The manager was trying to placate customers and couldn't advise when they would be back online.

The problems have prompted Nicky Morgan, chair of the Treasury Committee, to ask Richard Wagner, chief executive officer of Cashplus, for an explanation and what compensation he is paying victims of the outage.

Earlier, chief executive Ross McEwan said the bank feels customers' "pain" when problems arise with its systems - but he added that such incidents were becoming less frequent.

Other reports by Click Lancashire

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