NatWest apologises to customers locked out of bank accounts

Joanna Estrada
September 21, 2018

"The issue has now been resolved and no customer will be left out of pocket as a result of this".

Nick Ferrari grilled Ross McEwan over the NatWest online banking failure.

Meanwhile customers of online challenger bank Cashplus - which targets people with poor credit histories - were unable to access their accounts, make cash withdrawals, or make or receive payments earlier this week.

Barclays said it has since fixed the issue.

RBS confirmed that customers across its three consumer brands were affected by the outage.

The bank advised customers that its telephone banking and ATM services have not been impacted by the problem. "Sorry and thanks for your patience".

In a statement sent to customers - using Natwest, RBS and Ulster Bank - the company said: 'We are aware that customers are now experiencing issues logging into their online and mobile banking accounts.

Natwest online banking- Is online banking down?

RBS says problems with online and mobile banking have been fixed
Apology issued after thousands of customers unable to access online banking

Royal Bank of Scotland (RBS.L) apologised for outages that hit its online and mobile banking services, the latest in a string of such failings at British banks which have drawn criticism from customers and lawmakers.

There is now no time frame for when the NatWest Online and Mobile Banking service will be live again.

There is now no firm time for when the service will be up and running.

The service is frequently tweeting from its support account, stating "We're aware of some issues on our mobile app and online service and are working hard to fix them".

According to NatWest, you can still access your account on the telephone and on ATMs.

Jess Cochrane said: "It's payday, I can't transfer my wage to the joint account all the bills come out of, I have no card and no branch near me".

Their Twitter account also suggests to "try logging into the service again".

Other reports by Click Lancashire

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