Gatwick resorts to whiteboards for flight information after IT crash

Marco Green
August 20, 2018

Staff have also apparently resorted to shouting out flight information as the huge throngs of people mean that not everyone can see the boards.

Airport staff have been forced to write important flight information on whiteboards around the airport, meaning passengers are huddling around the makeshift info points to find out gate numbers, flight times, flight numbers and even boarding times.

The problem was caused by an "ongoing issue" with the airport's IT provider, Vodafone, a spokesman for the airport told Business Insider.

Gatwick Airport had to post flight information on white boards on Monday after its ts digital screens failed due to an IT glitch. As of 12:30 p.m., the issue had still not been resolved. You have to get to the airport, deal with security, then hang around the overpriced shops and cafes while waiting for the gate information to pop up on a big electronic screen.

Footage shows passengers crowded around a whiteboard in the Sussex airport's south terminal as staff use a pen to update flight times.

Gatwick Airport tweeted: "We are sorry, but due to an IT issue our flight information is not displaying correctly".

Some 45.6 million passengers travelled through Gatwick Airport a year ago, according to statistics from the Port Authority of NY and New Jersey.

'We expect Vodafone to resolve the issue soon and would like to apologise to passengers for any inconvenience'.

Other reports by Click Lancashire

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