Mobile to offer Live Nation concert deals and free Pandora Plus

Joanna Estrada
August 15, 2018

T-Mobile hosted another Uncarrier event this morning, telling everyone its plan to improve the way it approaches the wireless industry and turn all of its customers into rockstars. Better customer service isn't traditionally the kind of change that's been able to attract hundreds of thousands of new customers, but with the focus in telecoms on reducing "churn", or turnover of customers, better customer service could really help existing customers to stick around.

Additionally, T-Mobile says there will be no more robots and no more automated phone menus. Instead, customers will work with a specific "team of experts". Plus, the Un-carrier has launched asynchronous messaging for all T-Mobile customers in the T-Mobile App and iMessage.

Team of Experts is available for all T-Mobile customers starting today. T-Mobile says that it's going to solve that by giving you a choice of how you wait for service, and says that the default option will be a call-back, rather than letting you wait on hold. T-Mobile gives no indication that it will open it up to prepaid customers, but there's always a possibility.

You'll also be able to use Team of Experts to schedule calls at a time that's convenient for you, see pictures of your Experts in the T-Mobile app to develop a more personal relationship with them, and more. T-Mobile has also struck a deal with Live Nation to offer reserved seats at sold-out events and discounted tickets to outdoor amphitheater shows. "Expect to hear more".

Thanks to an agreement with select amphitheaters across the country, T-Mobile customers will enjoy perks like expedited entry into venues, exclusive concession lines, and even T-Mobile branded lawn chairs for you to sit on while enjoying the show (while supplies last).

T-Mobile CEO John Legere accepts the award for CEO of the Year at the 2018 GeekWire Awards. On August 28, primary account holders will be able to claim a code for a free year of Pandora Plus through the T-Mobile Tuesday app.

T-Mobile today said it is expanding its "Team of Experts" customer service model nationwide.

Pandora Plus also includes unlimited skips and replays as well as offline listening - features not available to customers listening to Pandora's free, ad-supported tier.

Unlike those offers, the Pandora Plus service, which normally costs $5 a month, is only free for a year.

Other reports by Click Lancashire

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