Pharmacist refuses to fill transgender woman's hormone therapy prescription

Henrietta Strickland
July 21, 2018

Hilde Hall said it was one of the prescriptions she needed to finally affirm her identity, but a pharmacist at the Fountain Hills CVS refused to fill it and never gave a "clear reason" why.

A transgender woman is speaking out after she said a CVS pharmacist denied her hormone prescription. The national ACLU site, which also published the same item at midday Thursday, has been down for more than a day and a half, shortly after it posted, according to IsItDown RightNow?

Hall made her story public about a month after a Walgreens pharmacist refused to fill an Arizona woman's prescription for misoprostol, a medication that can be used to end a failed pregnancy.

"There isn't a similar statute in Arizona that allows pharmacists to refuse service related to other medications", Kilar said.

In a redacted complaint provided to Rewire.News, Hall described trying to fill prescriptions for estradiol, spironolactone, and finasteride in April, but said the CVS pharmacist refused to fill her prescription for the hormone finasteride.

Hall said even her doctor's office was unable to persuade the pharmacist to fill the prescription. I didn't want to answer why I had been prescribed this hormone therapy combination by my doctor.

"CVS Health extends its honest apologies to Ms. Hall for her experience at our pharmacy in Fountain Hills, Arizona last spring", the company said.

'He just kept asking, loudly and in front of other CVS staff and customers, why I was given the prescriptions, ' Hall wrote in her ACLU blog.

Hilde Hall said a CVS pharmacist gave her no clear reason for refusing to fill her prescription.

"I left the store feeling mortified", Hall wrote.

Her doctor's office tried to intervene, but to no avail, so the physicians sent a new prescription to a local Walgreens where the pharmacist filled it without question, according to Hall.

"My family supports me, fortunately, and helped me work through the anger and humiliation this experience caused", she wrote.

"I have contacted CVS' corporate complaint line multiple times, but no one has addressed my concerns or offered me an apology", she wrote.

"CVS Health extends its honest apologies to Ms. Hall for her experience at our pharmacy in Fountain Hills, Arizona last spring", said Mike DeAngelis, senior director of corporate communications for CVS.

CVS posted its response on Twitter, apologizing to Hall and saying the pharmacist was no longer employed by the company.

'We also apologize for not appropriately following up on Ms. Hall's original complaint to CVS, which was due to an unintentional oversight, ' he said in the email.

'Obviously it's a sensitive matter, and we have to approach it delicately, ' he said.

But Kilar added he's never seen an incident quite like this one.

In April, the Trump administration said it planned to roll back a rule issued under former president Barack Obama that prevents doctors and hospitals from discriminating against transgender people.

"CVS Health extends its honest apologies to Ms. Hall for her experience at our pharmacy in Fountain Hills, Arizona last spring".

Other reports by Click Lancashire

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