British Airways says I.T. issue resolved, trying to minimise disruption

Marco Green
July 21, 2018

A BA spokeswoman said: "We are doing everything we can to help customers whose travel plans were disrupted yesterday from a supplier system issue affecting a number of airlines, and the temporary closure of Heathrow Airport's air traffic control tower".

Dozens of flights in and out of the UK's biggest airport were cancelled after an IT issue led to an organisational meltdown.

A Heathrow Airport spokesperson said the alarm "impacted operation of the airfield for a short while".

The airport has not yet revealed the cause of the alarm but apologised for the inconvenience it had caused.

Passengers at the airport on Wednesday were left frustrated as those trying to catch flights were faced with a lack of information and alternative travel options from the airline.

British Airways has warned passengers should expect "some knock-on disruption" following IT issues on Wednesday. It is understood that the air traffic control tower has been evacuated, flights are being diverted and planes preparing to take off have been grounded. "We are working with our supplier to urgently resolve the matter and are sorry for the disruption".

One traveller caught in the disruption said: "They just said to me "stay in the queue".

The outage caused delays and cancellations, with BA's Terminal 5 particularly badly affected.

The failure is a blow as airlines gear up for the peak holiday period.

Other reports by Click Lancashire

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