Apple admits MacBook keyboard flaws, promises free fixes

Joanna Estrada
June 23, 2018

Last month, AppleInsider combed through a small and insufficiently representative fix record dataset to come to some tentative conclusions-namely that the butterfly switch-equipped 2016 MacBook Pros experienced twice as many fix events related to the keyboard (excluding Touch Bar repairs) as the 2015 MacBook Pros that had the older chiclet design.

When they do, "Apple or an Apple Authorized Service Provider will service eligible MacBook and MacBook Pro keyboards, free of charge".

The type of service will be determined after the keyboard is examined and may involve the replacement of one or more keys or the whole keyboard.

After months of stonewalling an unhappy owner base, Apple has finally chosen 5PM on a Friday to acknowledge an issue with some MacBook and MacBook Pro keyboards. However, the keyboards have numerous passionate and vocal detractors who say that they're awful to type on, and who also cite reliability concerns. This ultrathin design allowed Apple to make their laptops thinner than ever, but also seemed to trigger a flood of complaints about faulty keyboards, including one widely read Outline article by Casey Johnston and a song by Jonathan Mann.

Apple first rolled out its redesigned butterfly keyboard with the Retina MacBook, and has since pushed it every time it's made a major update to the MacBook line.

And before you panic that your warranty is about to expire: Apple says these keyboard repairs will be covered from four years after your original purchase date, regardless of warranty status.

If you already paid for your keyboard to get repaired Apple will give you a refund. All you have to do is contact the company.

Other reports by Click Lancashire

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