BNZ to work with those impacted by banking outage

Marco Green
May 28, 2018

Several of the banks services were down for nearly seven hours on Saturday including internet and mobile banking, ATMs and eftpos.

"It has had an incredible impact on our customers and for that we're incredibly sorry", NAB Business executive general manager Cindy Batchelor told reporters in Melbourne.

"We still don't know the number of customers that are impacted."

"We'll work with each and every one of them to understand exactly what happened to that particular customer".

The bank has also issued an apology for people affected by the outage.

"We really want to ensure that we provide a reliable service to you, and today we failed to do that and for that we are sincerely sorry", she said.

Earlier NAB's chief customer officer Anthony Healy apologised for the outage in a video via Twitter - but that also did little to quell customers' chagrin.

"It was unfair", Mr Davenport said.

"We apologise to all of our customers who were affected".

A power cut in Australia is being blamed for a system failure which stopped BNZ customers from being able to access their accounts on Saturday.

"All we know is it was a significant failure and it impacted all of our services so eftpos, ATMs, mobile banking and internet banking were all affected".

"It's an incredibly rare event, but what it did is it took a number of hours for our technicians to be able to bring our systems back up", Ms Batchelor said.

NAB said customers could use "non-NAB operated Eftpos machines, but are unable to withdraw cash".

One person on Facebook wrote: "When you found out about this problem why don't you text all of your customers?"

The bank said that "merchant terminals" for businesses that connect to the Optus mobile network appeared to not be working.

Customers of NAB-owned BNZ in New Zealand faced similar problems.

Other reports by Click Lancashire

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