Here's How to Join the MacBook Pro Crappy Keyboard Class Action Lawsuit

Joanna Estrada
May 16, 2018

The class action is being spearheaded by the law firm Girard Gibbs which notes on its website that it's now investigating complaints that the keyboard on Apple's 2016 MacBook Pro design is defective. The lawsuit also takes issue with Apple's repair process for faulty keyboards, saying it doesn't permanently fix problems during the repair process.

Apple's butterfly keyboard and MacBook are produced and assembled in such a way that when minimal amounts of dust or debris accumulate under or around a key, keystrokes fail to register. Because of the new keyboard design, consumers report that fixing affected keys requires replacing the whole keyboard, which costs $700. When one or more of the keys on the keyboard fail, the MacBook can no longer serve its core function: "typing". The suit alleges that the keyboards are defective and that "thousands" of consumers have been impacted by the problem. Within two days, the Change.org petition received almost 7,500 signatures. There have been no indications of this in the rumor mill so far, though that's not to say Apple isn't hard at work on a solution.

Following a petition calling for Apple to recall the notebook, the company was recently slapped with a class action lawsuit alleging that the butterfly-switch keyboard design on the MacBook Pro is inherently unreliable and prone to failure. Apple claims the keyboard is "four times more stable" despite its space-saving build. Apple introduced these keyboards with the MacBook in 2015 and brought them to the MacBook Pro the following year. They also added that the 2017 model of the MacBook Pro is fairing slightly better, "but not by a lot".

Do you have issues with your MacBook or MacBook Pro keyboard?

Other reports by Click Lancashire

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