Apple will fix Apple Watch Series 2 for free

James Marshall
April 15, 2018

Good news for Apple Watch Series 2 owners: Apple has revised its service policy, introducing a clause that entitles 42mm variants for a free fix.

Apple specified in the memo that units unable to power on, or experiencing hardware defects, as a result of battery swelling are eligible for the free fix.

The repairs will be free of charge for Series 2 watches that will not power on due to the battery swelling.

Customers looking for a refund on a previously paid Apple Watch Series 2 battery replacement should contact support. Only 42mm-sized models are eligible for free repairs, which includes the Sport, Edition, Hermès, and Nike+ variants.

Customers have three years from the original date of purchase to take advantage of the free fix, after which they'll have to pay for the service (£82.44 in the UK). The policy is in place for at least the United States, Canada, Mexico, and Europe.

The first-generation Apple Watch (Series o) seemingly suffered from the same problem, with Apple implementing a similar 3-year fix program for affected users.

Apple Watch users have for years complained of expanded, or swollen, batteries across multiple device generations.

It's somewhat unclear as to what is covered under the memo's mention of an Apple Watch Series 2 not powering on.

The new fix program mirrors a warranty update for first-generation Apple Watch models implemented past year. Public reports also confirm issues in which the device refuses to power on.

Other reports by Click Lancashire

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