United Airlines under scrutiny following dog's death and second dog mix-up

Marco Green
March 19, 2018

The 10-year-old pup was supposed to have flown with his family on a United Airlines flight from OR to Kansas, but got mixed up with another dog and headed to Japan instead.

Already under scrutiny about a dog dying in an overhead bin and another dog being accidentally sent to Japan, United Airlines on Friday acknowledged its third animal-related mistake in a week. The pet was bound for Akron, Ohio, but was mistakenly loaded onto the St. Louis flight, company spokeswoman Natalie Noonan told The Washington Post on Saturday.

United Airlines is once again facing criticism for its treatment of animals - this time for sending a beloved family pet to the wrong country. We have notified our customers that their pets have arrived safely and will arrange to return the pets to them as soon as possible.

Passengers were provided compensation for the delay, Noonan said, but she declined to describe the compensation or confirm how many passengers were onboard.

Kara Swindle paid to ship Irgo as cargo on a flight from OR to Kansas, but instead the German Shepard was put on a flight to Japan. United issued an apology after the discovery of the switched dogs. United spokesman Jonathan Guerin said the passenger told the flight attendant there was a dog in the carrier, but the attendant "did not hear or understand her, and did not knowingly place the dog in the overhead bin". On Monday, a flight attendant made a passenger store her dog in an overhead bin on a flight from Houston.

United Airlines released a statement regarding the mix-up. "We assume full responsibility for this tragedy and express our deepest condolences to the family and are committed to supporting them".

"This visual tag will further help our flight attendants identify pets in-cabin", Guerin said.

Other reports by Click Lancashire

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