Wells Fargo Glitch Drains Some Bank Accounts

Marco Green
January 18, 2018

Wells Fargo customers were accidentally charged twice on Wednesday due to a technical glitch, temporarily leaving some with no money in their accounts.

Wells Fargo announced Thursday morning that their technical team has fixed the problem, but they encouraged customers to make sure there are no more issues with their account, CNN Money reported. In some cases, their accounts were overdrawn by hundreds of dollars.

The company blamed an internal processing issue for the error and said it is now resolved.

It was unclear how many customers were affected.

Hilary O'Byrne, a communications manager at Wells Fargo, confirmed in a statement to the Statesman that some people experienced an incorrect transaction. "We apologize for any inconvenience", Wells Fargo's Steve Carlson said, via KCCI. "Any fees or charges that may have been incurred as a result of this error will be taken care of".

"Sorry doesn't even come close to making up for all of the stress and chaos this caused".

Wells Fargo customers flooded customer service phone lines, some waiting over an hour to speak to someone.

The bank sent out a tweet saying they are working to resolve the issue.

Other reports by Click Lancashire

Discuss This Article

FOLLOW OUR NEWSPAPER