Samsung Facing New Galxy 8 Battery Problem, Devies Bricked

Joanna Estrada
January 2, 2018

If you're affected by the issue, Samsung advises you get a warranty replacement for your Galaxy Note 8. They are unable to revive their device after the battery runs out. Samsung is now replacing affected handsets under its warranty program.

To recap, a number of Galaxy Note 8 owners took to social media and Samsung forum posts to complain that their phone would become a brick after allowing it to drain down to 0%.

While this issue is commonly known as "deep discharge" and is known to affect devices with lithium-ion batteries, a great majority of these devices eventually recover after charging them for a while, but this doesn't seem to be the case for some units of the latest Samsung flagships. "Some users report that their phone does show the charging circle when connected to a power source but refuses to actually charge, while others say the phone gets warm when connected but the screen remains blank", SamMobile's Abhijeet writes.

Samsung hasn't offered up any explanation for the unusual phenomenon yet, but its German branch has issued a statement in which it acknowledges the problem.

Price drops are official from 1 January 2018 onwards so head over to your nearest Samsung official retailer if one of these models appeal to you. The reports also indicated that the affected handsets do not turn on even after trying some remedies like swapping chargers, powering the device on in safe mode and using wireless charging. Moreover, this helps Samsung representatives gather more information about the problem, so that the company could identify the root cause of the issue. The Note 8 is suffering a different problem from the ill-fated Note 7.

Other reports by Click Lancashire

Discuss This Article

FOLLOW OUR NEWSPAPER