Hyderabad's Rajiv Gandhi International Airport ranks No

Henrietta Strickland
October 19, 2017

GMR Hyderabad International Airport Limited (GHIAL) on Wednesday announced that its Rajiv Gandhi International Airport (RGIA) in the city has been ranked no. 1 in the Airports Council International's (ACI) service quality in the category of 5 to 15 million passengers per annum, report claimed. The airport came tied second with Singapore's Changi airport in the award, which classifies airports based on passenger experience and is awarded by the Airports Council International (ACI).

The ASQ Awards recognize airports around the globe that demonstrate a commitment to providing an excellent customer experience and they are given on the basis of passenger surveys that are supervised by ACI. It reinstates Delhi airport as one of the world's largest and best-in-class airports. To add, Hyderabad Airport is the first airport in India to have been awarded by ACI, The Director General's Roll of Excellence Award in 2014 for consistently earning the top five ranking in its category in the ASQ for five years in a row.

HNA Airport Management chairman Liao Hongyu said: "We are honoured to become the first Chinese airport operator to sign this important MoU, which will serve to enhance our operations and access ongoing training and insights from the various programmes that ACI offers".

Incheon ranked at the top in three categories - best airport in the Asia-Pacific region, best airport handling over 40 million passengers per year, and best airport handling 40 million passengers or more per year in Asia-Pacific.

An ASQ survey shows that Hyderabad airport steadily improved its score from 4.4 in 2009 to 4.9 in 2016 (measured on a scale of 1 to 5) on service quality.

Other reports by Click Lancashire

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