Southwest Airline employee personally delivers cancer patient's lost luggage

Henrietta Strickland
August 11, 2017

But her bag was stowed on her original, later flight, which ended up being cancelled.

Rowan told Hurt that she would keep track of her luggage, but if it did not arrive before 1:30 a.m., it would likely miss the last courier. When Hurt's bag finally arrived around 2 Pittsburgh International Airport, the Southwest employee was just getting off her shift.

The 46-year-old mum, had changed her flight so she could make it back in time for her chemotherapy session and her luggage had remained on the flight she had initially booked. It bore a note wishing her good luck at her appointment, which she posted on Facebook.

She tells WPXI that panic quickly set in as she realized that the bag - which contained items she would need for an upcoming chemotherapy treatment - might not arrive before her appointment the next day.

She also said that inside the luggage there was a lucky shirt and some materials from the retreat she wanted give to patients in the hospital. "I thought of all the things I had in that suitcase that I needed for chemotherapy the very next day".

Hurt's luggage eventually came in on the last flight of the night, after all the couriers had left.

Hurt posted a photo of the note on Facebook and explained the story.

Instead of waiting until the next day to deliver the bag, the Southwest employee took matters into her own hands.

"When I saw it the next day I just figured a courier had brought it but then when I got to my phone and I got her voicemail at 2:53am telling me that she had delivered it, it was like insane", Stacy said.

A Southwest Airlines employee saved the day for a Pittsburgh woman after the bag containing items she needed for chemotherapy treatment the next day failed to arrive at the airport. "Kick that cancers butt", Sarah wrote. Hurt, of Bridgeville, Pennsylvania, was diagnosed with stage 4 colon cancer in 2014 and remains on maintenance chemotherapy indefinitely.

"Sarah embodied their corporate culture and carried that even a step further with what she did to help and encourage me", she said. "I know first-hand how most times, you only hear "the bad" and when someone so extraordinary touched my life, I knew it was my mission to tell Southwest Airlines about 'the good, '" Sarah said.

Stacy got the chance to meet Sarah recently and said she learned that her father had passed away from colon cancer. And without the rosary, Hurt said she would have felt "distraught and uncomfortable and scared".

"She reminds us that there are good people in the world doing good things".

"Being in the presence of her attractive spirit was awesome", Hurt says. "I've always been a fan of Southwest Airlines for how they accommodate people with disabilities, including me and my son, Emmett".

"I just told her what she did impacted my life in so many different ways".

Other reports by Click Lancashire

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