Latest keyboard update brings glitches to HTC smartphones

James Marshall
July 17, 2017

We're grateful to HTC but unfortunately, some HTC 10 owners are not happy with their units whose keyboards started showing ads. This is because HTC ships the phone with the basic version of TouchPal and in order to disable the ads the customers will have to get the premium version. Judging by HTC's response to the whole matter, it seems that the ads were added to TouchPal without HTC's approval.

That said, HTC is not without fault here. I think it's safe to assume HTC didn't know TouchPal would pull this stunt at a later date but then that's the risk you take by including a third party app. After all, they are the ones who chose to partner with Touchpal and are guilty of letting the ad update through, whether by commission or omission.

As the damage was already done, HTC's PR team soon started to recommend angry users on Twitter to uninstall the app as soon as possible. However, one thing that does not stand true for HTC is supremacy in software.

Fortunately, it is too easy to install other keyboards on Android, including Google's own Gboard. Removing those ads require users to purchase the paid version of the keyboard. Instead, you will see an Uninstall Updates button in its place. Not to mention the potential privacy issues such ads might raise.

"This is absolutely not the experience we intended, and we're working to immediately fix the error and remove the ads as quickly as possible".

HTC hasn't gotten back to us with an official statement just yet.

Over the weekend, posts showing ads on HTC's keyboard app circulated like wildfire on social media, and many users joined the commotion to report seeing similar ads on their HTC-made phones.

Phone-maker HTC says it will fix an "error" that let advertisements pop up on the keyboard on some of its phones. Hopefully this is the first and last time such an unintentional misstep happens.

Other reports by Click Lancashire

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