British Airways resumes flights from London after IT failure

Elias Hubbard
June 10, 2017

On Saturday, passengers at Heathrow and Gatwick faced long lines at check-in counters and the failure of both the airline's website and its mobile app. BA said the crash also affected its call centers.

It is feared that it could take days for services to return to normal and clear the backlog of passengers.

However it urges customers to only come to the airport if they have a confirmed booking for travel.

A BA spokesman said: "We are continuing to work hard to restore all of our IT systems and are aiming to operating a near normal schedule at Gatwick and the majority of services from Heathrow on Sunday". The airline said some flight disruptions might continue into Sunday but that it expects most long-distance flights set to land in London tomorrow to arrive as scheduled.

We are extremely sorry for the disruption caused to customers and understand how much frustration this is causing.

"I would estimate, given the timing of the bank holiday weekend, that this has affected a hundred flights and a thousand passengers already", said John Strickland, director of aviation at analysts JLS Consulting.

The GMB union said BA laid off hundreds of IT staff a year ago and outsourced the work to India and blamed cost cutting for the travel chaos.

BA has denied that a cyber attack was to blame, instead citing a power supply issue.

Dozens of services were cancelled on Sunday morning and passengers have been warned not to go to the airport without rebooking or checking their flight status.

"Many of our IT systems are back up today", BA Chairman and Chief Executive Alex Cruz said in a video posted on Twitter.

Terminals at Heathrow and Gatwick became jammed with angry passengers, with confused BA staff unable to help as they had no access to their computers, according to passengers interviewed by Reuters.

While other airlines have been hit by computer problems, the scale and length of BA's troubles were unusual. Last month, Germany's Lufthansa and Air France suffered a global system outage which briefly prevented them from boarding passengers.

He added: "The money doesn't really compensate passengers for the situation".

Other reports by Click Lancashire

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